Frequently Asked Questions
SHOWTIMES / SUPPORTS ACTS:
Unless otherwise stated, doors will open at 7.00pm.
Full running times are only available on the day of the show, generally from 2.00pm onwards. Please check with the Box Office (08444 777 677 - 7p per minute plus your network access charge) or our Facebook and Twitter pages after this time.
We do not 'close' the doors at any point for a concert. Some comedy shows will ask for latecomers to be held until a suitable break in the performance, so it is always best to arrive as early as possible for these events.
Curfew is 11.00pm for all standard events.
FOOD & DRINK:
Our Premises Licence states that patrons may not bring food or drink into the venue. We do allow small, sealed bottles of water into the venue; please be aware that security will remove and retain bottle tops upon entry to the venue.
If and when it is safe to do so, our security staff set up a smoking area at the front of the building. Anyone who leaves the building via an alternative exit will not be allowed readmission. Anyone found smoking in the building will be ejected with no right of readmission.
Only certain types of electronic cigarettes may be used inside the venue; please check with door security upon arrival.
There is no specific age restriction for the venue, however most shows state that under 14s must be accompanied by an adult aged 18 or over.
As guidance only, we would suggest that at standing shows, under 14s purchase a ticket in the Circle.
Some artistes will specifically request an age restriction. In these cases, any age restriction will be clearly displayed on all advertising / websites / ticket lines.
Children aged under 2 do not require a ticket.
BOX OFFICE (COUNTER & POSTAL SALES):
The box office counter at the
We accept postal bookings by Theatre Token and O2 voucher. Payment made to Live Nation (Music) UK Ltd. Please include a covering letter. [Please confirm the availability & price of your ticket/s beforehand.]
SOLD OUT EVENTS:
Please be aware that even when an event is sold out there is always a chance of extra tickets being released in advance of the show. This is not guaranteed nor can we give timescales, but it is always advisable to keep checking with our official box office (08444 777 677 - 7p per minute plus your network access charge), even up to the day of the event.
There are numerous re-sale (aka secondary) sites where patrons who cannot attend will re-sell their tickets at a price they set. If you purchase from one of these sites please be aware that problems may still occur and we are not obliged to compensate for this. Please check the ticket agent's Terms & Conditions before committing to buy.
If you have any doubts about websites claiming to have tickets for sold out shows please contact your local Citizen's Advice Bureau or the Office of Fair Trading.
Some ticket agent websites state "Contact the venue" when they have sold out of their ticket allocation. Please note that this refers to the venue box office (08444 777 677 - 7p per minute plus your network access charge) not to the venue directly.
We have two official car parks immediately adjacent to the venue (Marshall Street & Hyde Road). These are supervised from one hour before the event door time until the end of the event and are priced at £7.00. We strongly advise patrons not to use unofficial car parks, or on street parking. [Please see separate section for more information.]
VACANCIES / WORK EXPERIENCE:
We have a small team of full-time staff; any full-time vacancies will be advertised in the usual places. If you are interested in part-time, casual work in Front Of House or Security, please send us your CV.
Unfortunately, because of the nature of our business, we are either really busy or very quiet. For this reason, we are unable to take on work experience students.
If you believe you have lost an item in the venue please contact us after 1.00pm the following day (0161 273 7785) with a full description. Items of value (mobile phones, passports, credit cards) will be passed to Longsight Police Station. Other items - such as clothing, umbrellas, empty handbags - will be kept for six weeks and then donated to charity. [In the past 4 years we have raised over £5500 for charity through lost property donations.]
We receive a lot of enquiries about camera policy, but there is no absolute answer. The venue will allow small, non-professional cameras in; however, the artist has the final say, so if they do not want any photography at all we have to comply with that. We always arrange secure storage if your camera is deemed inappropriate on the night.
The venue do not allow selfie sticks onto the premises due to safety considerations. We welcome 'selfies' but please leave the stick at home.
The venue do not allow banners of any size, shape or material into the venue. When we have allowed them in the past we have received numerous complaints from patrons whose view is obstructed and have therefore decided not to allow any banners at all. This also applies to helium balloons.
EVENT CANCELLATIONS / INCLEMENT WEATHER / ILLNESS:
In the event that a show has to be cancelled due to inclement weather, illness or any other reason, your ticket agent will attempt to contact you if there is time to. We will also post to our Facebook and Twitter pages. Please check the Terms & Conditions of purchase.
LETTER OF AUTHORISATION:
If you purchased tickets but are not attending the event, you can nominate an individual to collect the ticket/s on your behalf. Please refer to Ticketmaster's Customer Service section on Letters Of Authorisation.
Live Nation supports Cancer Research; we have a number of in-house fundraising initiatives. For this reason, we are unable to fulfil charity requests.
FANMAIL / BIRTHDAY REQUESTS / MEET & GREETS:
If you wish to send an act 'fan mail' please send it to our usual address, marked for their attention. We pass all mail, unopened, on to the production team working with the act. If your item has failed to arrive in time, we will mark it 'return to sender' and post back, unopened. [We do not accept deliveries of any kind at the weekend.] Please note that we never guarantee a response, nor will we chase production teams to return items.
In our experience, artistes tour well-rehearsed shows, with defined setlists which do not include birthday 'shout-outs'. For this reason we will no longer be passing on birthday messages.
The venue do not arrange 'meet & greets' or 'VIP' packages. We are aware that some artistes now sell packages which can include, for example, meet & greet, merchandise, soundcheck entry. If such packages are available to buy, they will be advertised on the artist's official website.
SUPPORT ACTS / MAIN ACTS:
We are not responsible for booking the acts and their supports. Promoters and agents hire the venue for their acts. If you are interested in a support slot, we suggest you contact promoters and/or agents directly. The White Book is a useful reference guide.
PREGNANT / RECENTLY INJURED:
We are required to provide accessible facilities for disabled customers. Once we have fulfilled this obligation we will provide access on the day for anyone else who requires use of the facilities, subject to availability. We are unable to take advance bookings. This includes, though is not exclusive to, customers who are:
* Recently injured
* Recently had an operation
If you are interested in hiring the venue, please provide full company details, along with a brief outline of the event. Please be aware that we are a receiving venue only and do not conduct programming or seek out shows.
THERE ARE NUMBERS ON MY STANDING TICKET - DO I HAVE A SEAT?
When an event is standing downstairs (Stalls) and you have booked a Stalls ticket there will be a series of numbers on your ticket, and the letters GA (General Admission). These numbers are just for administration and do not represent a seat or a particular space to stand in.
I HAVE NOT RECEIVED MY TICKETS
Please contact your ticket agent directly to discuss.
If you have booked through Ticketmaster, you can check back over previous bookings using the MyTicketmaster section. If you have requested TicketFast (tickets you print out at home) you may re-print them from there.
If you do not have a record of who you booked with, please check back through credit / debit card statements.
I AM UNABLE TO ATTEND - CAN THE VENUE RE-SELL MY TICKET?
When an event is sold out (please remember that extra tickets can be released, even on the day of the show), we will take tickets back for re-sale, provided that they match the following criteria:
* booked through Ticketmaster
* 'hard' tickets (ie not TicketFast)
* tickets can be returned to the venue ahead of the show
If your tickets are re-sold, you will receive your money back, minus £1.00 per ticket administration fee.
We offer no guarantees that tickets will be re-sold.
I WANTED TO GIVE THE TICKETS AS A GIFT, BUT THEY WON'T BE HERE IN TIME:
Don't worry - you might not have the actual tickets to put inside a card, but you can still surprise your loved ones and kick off the build up to the show by creating your very own official Ticketmaster Gift Receipt.
STANDING IN SEATED AREAS:
Live Nation reserves the right to allow audience members to stand in seated areas of the venue.
For further Terms & Conditions of sale please see the reverse of your ticket.
WHAT TIME SHOULD I START QUEUEING FOR A STANDING SHOW?
We do not advise patrons on queuing times - it is entirely up to you. However if you do intend to queue for any length of time: please dress appropriately for the Manchester weather, bear in mind that there are no venue facilities (drinks, toilets etc) available until after the door-time, and remember to advise family/friends of your whereabouts.
Whilst we understand that the Manchester weather can be unpredictable, we would appreciate it if you could leave golf / large umbrellas at home. Small, fold away brollies are fine to bring into the venue, but any large ones will be left with security for retrieval at the end of the night.
O2 PRIORITY / PRIORITY LOUNGE / PRIORITY QUEUE:
Jump the queue
Download the O2 Priority app for access to the Priority Queue with up to 3 of your friends. Find the offer under 'Our Picks' / 'Priority Tickets'. The O2 Priority queue will start to enter the venue up to one minute ahead of the main queue. Just show the offer on the O2 Priority app on entry.
O2 Priority Lounge
This blue haven is open most event nights (from doortime) and is exclusive to O2 customers. Sip a drink. And bring along three friends. Follow the signs and make your way to Level 3.
O2 customers can get Priority tickets to thousands of gigs across the
Text PRIORITY to 2020 to register or visit https://tickets.o2priority.co.uk
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