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Live Access - disability access, facilities & Box Office

The O2 Apollo Manchester welcomes patrons with access requirements.

Contact details for all Live Access enquiries

EMAIL: o2apollomanchester@livenation.co.uk with Live Access in the subject line.  Please include as much information as possible, and state whether you prefer contact via telephone or email.
(Please note: for on-sales, emails received before the on-sale time will not be considered.)

TELEPHONE: 0161 273 7785 (9.00am - 5.00pm weekdays, plus weekend on-sales)

POST: Box Office, O2 Apollo Manchester, Stockport Road, Ardwick Green, Manchester, M12 6AP

ALTERNATIVE FORMATS

PDF download: https://livenation.box.com/s/z3eovdrz53brw4xnblth

Word download: https://livenation.box.com/s/5kt8cdypc54xbnc2xo8l

Large print download (Word): https://livenation.box.com/s/wiiyfeeu8kuciia8bl16

Large print download (PDF): https://livenation.box.com/s/8ejrwl1mrd4nwu3t89j2

Braille - available from the box office

Audio download - https://livenation.box.com/s/ejx1z629yyb6fwpjhmev 

ACCESS IN & AROUND THE VENUE

After doors have opened (usually 7.00pm), level access is available to the side door.  Please alert Front Door security upon arrival.

Side entrance: https://livenation.box.com/s/3tjm2ri6qglf2bbvb3dc

Level access throughout the Stalls area; minimum 40 stairs to the Circle (no lift).

PARKING / TRAVEL

Parking designated for disabled patrons is available in the front, official car park (Hyde Road side of the building), issued on a first come, first served basis.  Open from 6.00pm.

Bus stop directly opposite the venue; most 192 services have low level access (visit http://www.tfgm.com for timetables).

PERSONAL ASSISTANT TICKETS

Complimentary PA tickets are available upon presentation of a DLA or similar form.  Please contact us for more information.

BOX OFFICE

The venue Box Office is located at the front of the building; there is an access buzzer straight through to the Box Office (staffed on event nights from 5.00pm - 9.00pm approximately); staff also available outside.

VIEWING PLATFORMS

STANDING SHOWS: one viewing platform to the rear of the Stalls (standing) area, House Right.  Patrons may be accompanied by one companion; additional companions may stand alongside the platform.  Designated member of staff on duty throughout the event.

Viewing platform: https://livenation.box.com/s/lfv5btimxqilj68mh7fb

View from the platform: https://livenation.box.com/s/5namg9by415aj3bbx1i9

SEATED SHOWS: space for wheelchairs in the front Stalls, plus one companion seated behind.  Staff can assist if required.

View from wheelchair accessible seating: https://livenation.box.com/s/705qo6412kszs13xln0l

ACCESSIBLE TOILET

One unisex accessible toilet to House Left in the Rear Stalls.  This facility is kept locked; please approach any member of O2 Apollo Manchester staff for access.

HEARING LOOP

There are no Hearing Loops in the auditorium at the present time. Please contact us for assistance. Loop fitted in the Box Office.

ASSISTANCE DOGS

We are happy to accommodate assistance dogs.  Patrons should contact the venue to discuss.

STROBE LIGHTING

Strobe and / or bright lighting is used in most events at this venue, as listed in our Terms & Conditions of purchase.  Signage is displayed when excessive use is expected.  Please contact the venue if you have any specific concerns.

MEDICAL SERVICES

St John's Ambulance staff are on duty at all events.  They can be contacted at their First Aid Room opposite the front Stalls bar, or via any member of O2 Apollo Manchester staff.

SMOKING AREA

Staff can facilitate exit and re-entry for patrons who wish to smoke.

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O2 Apollo Manchester

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